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Privacy Policy

Privacy Policy

Effective Date: August 4, 2025
Website: www.houseofgracedv.org
Organization Name: House of Grace
Contact Email: executivedirector@houseofgracedv.org
Mailing Address: P.O. Box 272, Southaven, MS 38671, United States

1. Introduction

At House of Grace (“we,” “our,” or “us”), we are committed to protecting your personal data and respecting your privacy. As a 501(c)(3) nonprofit supporting victims of domestic violence, we understand the importance of privacy, safety, and discretion.

This Privacy Policy explains how we collect, store, use, and share your personal information. It also outlines your rights under the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or submitting personal data, you agree to the practices described below.

2. What Information We Collect

We may collect the following categories of personal information:

a. Information You Provide:

  • Name, email address, mailing address, and phone number

  • Information submitted via contact forms, event registrations, or donation forms

  • Messages or personal experiences shared voluntarily (e.g., in support requests or testimonials)

b. Automatically Collected Information:

  • IP address and geolocation data

  • Device and browser type

  • Website usage data (e.g., page views, time on site) via cookies or analytics tools

c. Payment Information:

  • If you make a donation or purchase, your payment details are processed securely by third-party providers (e.g., PayPal, Stripe). We do not store full credit card numbers or banking details on our servers.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide support, safety resources, and information

  • To respond to inquiries or requests submitted through the site

  • To process donations, issue receipts, and maintain donor records

  • To send newsletters, updates, and fundraising announcements (with your consent)

  • To manage event participation or volunteer opportunities

  • To analyze website traffic and improve performance and accessibility

We do not use your data for automated decision-making or profiling.

4. Legal Bases for Processing (GDPR Compliance)

We process your personal data under the following lawful bases:

  • Consent: When you give us permission (e.g., signing up for newsletters)

  • Legal Obligation: To comply with tax, accounting, or regulatory requirements

  • Legitimate Interests: To fulfill our nonprofit mission and manage relationships with donors, supporters, and visitors

  • Vital Interests: To protect the life, safety, or rights of users in emergencies

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.

We may share limited data with third parties who support our mission, including:

  • Email marketing platforms (e.g., Mailchimp, Wix Ascend)

  • Payment processors (e.g., PayPal, Stripe)

  • Web analytics tools (e.g., Google Analytics)

  • Cloud hosting providers (e.g., Wix.com)

All third-party providers are required to protect your data in accordance with GDPR and similar standards. We will disclose your data only if required by law or in response to a valid legal request.

6. Data Security

We implement strong technical and organizational measures to protect your personal data:

  • SSL encryption for secure data transmission

  • Secure access controls and password-protected systems

  • Regular monitoring and data access audits

  • Limited internal access to sensitive data on a need-to-know basis

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including:

  • Legal, tax, and accounting obligations (e.g., donation records retained for up to 7 years)

  • User support and relationship maintenance

  • Consent-based communication until you opt out

You may request deletion of your data at any time (see Section 8).

8. Your Rights Under GDPR and Other Privacy Laws

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of your personal data.

  • Right to Rectification: Correct inaccurate or incomplete information.

  • Right to Erasure: Ask us to delete your personal data.

  • Right to Restrict Processing: Limit how we use your data.

  • Right to Data Portability: Request to transfer your data to another service.

  • Right to Object: Withdraw your consent or object to processing.

To exercise any of these rights, contact us at:
📧 executivedirector@houseofgracedv.org
We may need to verify your identity before processing your request.

9. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Analyze site usage

  • Improve content and functionality

  • Remember your preferences

You can disable or manage cookies through your browser settings. For more details, see our Cookie Policy (or request one if not yet posted).

10. Children’s Privacy

We do not knowingly collect or store personal information from children under the age of 13. If we become aware that such data has been submitted, we will delete it promptly.

11. International Transfers

If you are located in the European Economic Area (EEA), your data may be transferred to servers in the United States. We ensure appropriate safeguards are in place, including standard contractual clauses where applicable.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. The updated policy will be posted on this page with the revised “Effective Date.”

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

House of Grace
P.O. Box 272
Southaven, MS 38671
📧 executivedirector@houseofgracedv.org

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